When plans change, here’s what happens

Legal

Refund & Cancellation Policy

Last updated: 18 October 2026  |  Samyati.in / Inspirito Ventures Pvt Ltd

1. Overview

Samyati.in acts as a hotel booking intermediary. We book hotels on your behalf. All cancellations and refunds are subject to the individual hotel's cancellation policy, which we communicate to you clearly before confirming any booking.

2. Cancellation Policy — General Principle

Every hotel booking comes with its own cancellation policy — Free Cancellation, Non-Refundable, or Partial Refund. We advise you on which rate type fits your travel certainty before you confirm. The cancellation terms are shared with you in writing before payment.

3. Free Cancellation Bookings

For bookings made on a free cancellation rate:

• Cancellations made before the hotel's deadline (typically 24–72 hours before check-in) are fully refunded.
• No cancellation fee is charged by Samyati.in for free cancellation bookings.
• Refunds are processed back to your original payment method within 5–10 working days, depending on the hotel and bank processing times.

4. Non-Refundable Bookings

For non-refundable rates (which are typically 10–20% cheaper):

• No refund is possible once the booking is confirmed.
• In exceptional circumstances (medical emergencies, natural disasters), we will approach the hotel on your behalf for a goodwill waiver — however, this is subject to the hotel's discretion and cannot be assured.
• We strongly recommend travel insurance for non-refundable bookings.

5. Partial Refund / Amendment

Some hotels allow date changes or early departures with a partial penalty. We will communicate the exact penalty amount before processing any amendment.

6. Samyati.in Service Fee

We do not charge a booking fee on ordinary bookings — refunds follow the hotel’s cancellation terms, which we share before you confirm. Where a separate service fee has been agreed with you in writing (for example, coordination of a large group block), that fee is non-refundable once the booking is confirmed, and it is stated as its own line before you confirm.

7. No-Show Policy

If you do not check in on the arrival date without prior cancellation, the booking is treated as a no-show and the full amount is forfeited, as per hotel policy.

8. How to Cancel

To cancel a booking, contact us immediately via:

• WhatsApp: +919322433918
• Email: info@samyati.in

Please mention your booking name, hotel, and dates. We will process the cancellation with the hotel and confirm the refund amount within 24 hours.

9. Disputes

Any disputes relating to refunds shall be subject to the jurisdiction of courts in Pune, Maharashtra, India.